CasinoLoots Privacy Policy

At CasinoLoots, we are fully committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when accessing our platform at casinoloots.com. By creating an account or using our services, you acknowledge that you have read and understood the practices described below. We encourage you to review this document carefully and contact us at support@casinoloots.com if you have any questions.

Who We Are

Our CasinoLoots platform is operated by Green Champions Leader SRL (registration no. 3-102-917157), a company registered in Costa Rica, San José, Montes de Oca, Los Yoses. Payment processing services are handled by Widoma Trading Co. Limited (reg. HE 468781), based in Nicosia, Cyprus. We hold a valid gaming licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros (Licence ALSI-202502014-FI1). As the data controller, we are responsible for how your personal information is managed across our services.

Information We Collect

When you register a CasinoLoots Casino account or use our services, we may collect the following categories of personal data:

• Identity data: full name, date of birth, gender, and copies of government-issued identification documents
• Contact data: email address, phone number, and residential address
• Financial data: payment method details, transaction history, deposit and withdrawal records
• Technical data: IP address, browser type, device identifiers, operating system, and login timestamps
• Usage data: gaming activity, session duration, pages visited, and interaction patterns on our platform
• Verification data: documents submitted for KYC (Know Your Customer) and AML (Anti-Money Laundering) compliance checks
• Communications data: records of your correspondence with our support team via live chat or email

How We Use Your Data

Here at CasinoLoots Casino, we process your personal information for a range of legitimate purposes. We use the data we collect to deliver, maintain, and improve the services we offer to you. Specifically, we use your information to:

• Create and manage your player account
• Process deposits, withdrawals, and payment transactions through our supported methods
• Verify your identity and comply with our legal and regulatory obligations
• Prevent fraud, money laundering, and other unlawful activity
• Personalise your gaming experience and tailor promotional offers, including the CasinoLoots bonus and loyalty rewards
• Communicate with you regarding account updates, transaction confirmations, and support requests
• Send marketing communications where you have consented to receive them
• Analyse platform performance and improve our services over time

Legal Basis for Processing

We process your data on the following legal grounds:

• Contractual necessity: processing is required to fulfil our obligations under the terms of your account agreement
• Legal obligation: we are required to process certain data to comply with applicable laws, including AML and KYC regulations
• Legitimate interests: we process data to protect our business, prevent fraud, and maintain platform security
• Consent: where you have explicitly opted in to receive marketing or promotional communications, including updates about the CasinoLoots no deposit bonus or other offers

Cookies and Tracking Technologies

Our CasinoLoots Casino app and website use cookies and similar tracking technologies to enhance your browsing experience, analyse traffic patterns, and deliver relevant content. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). You may control your cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of our platform, including your ability to complete the CasinoLoots login process smoothly.

Types of Cookies We Use

• Essential cookies: necessary for core functions such as account access and navigation
• Analytical cookies: help us understand how users interact with our platform
• Functional cookies: remember your preferences and personalise your experience
• Marketing cookies: used to deliver relevant promotional content and track campaign effectiveness

Data Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share your information with trusted partners in the following circumstances:

• Payment processors: to facilitate transactions through our supported deposit and withdrawal methods
• Identity verification providers: to carry out KYC checks as required by our licence and applicable regulations
• Game providers: certain technical data may be shared with our 100+ software partners to ensure proper game delivery
• Regulatory and law enforcement authorities: where we are legally obliged to disclose information
• Service providers: third parties who assist us in operating the CasinoLoots Casino app, managing customer support, and delivering communications

All third parties we work with are contractually required to handle your data securely and in accordance with applicable data protection standards.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. In most cases, we are required to retain account and transaction records for a minimum of five years following account closure. When data is no longer needed, we securely delete or anonymise it.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding the personal data we hold about you. At CasinoLoots, we are committed to honouring these rights, which may include:

• The right to access a copy of your personal data
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your data, subject to our legal retention obligations
• The right to object to or restrict certain types of processing
• The right to withdraw consent for marketing communications at any time
• The right to data portability where technically feasible

To exercise any of these rights, please contact us at support@casinoloots.com. We will respond to your request within a reasonable timeframe in accordance with applicable law.

Data Security

We implement robust technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. Our security practices include SSL encryption, secure server infrastructure, and strict internal access controls. We also conduct regular security assessments to ensure the ongoing integrity of our systems. While we take every reasonable precaution, no online platform can guarantee absolute security, and you use our services at your own risk in this respect.

International Data Transfers

As an internationally operating platform, our CasinoLoots Casino services may involve transferring your data across borders. Where such transfers occur, we take appropriate steps to ensure your data receives an equivalent level of protection to that provided under applicable data protection laws.

Responsible Gaming and Data Use

We use certain data — including your gaming history and deposit patterns — to support responsible gambling practices. This allows us to identify potentially problematic behaviour and reach out with appropriate support tools or interventions where necessary.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will notify you via email or a prominent notice on our platform. Your continued use of our services following any update constitutes acceptance of the revised policy. We encourage you to revisit this page periodically to stay informed.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach out to our team. You can contact us by emailing support@casinoloots.com or by using the 24/7 live chat available directly on our platform. We are here to help and will respond as promptly as possible.